Bright Future Homes · Legal
Refunds and cancellations
How refunds and cancellations work across Bright Future Homes services — what's refundable, what isn't, and how fast money moves.
The short version
Plain-English summary — the full text below is the binding part.
- Sales commission is only charged at settlement — nothing to refund if there's no sale.
- Advisory and styling fees are refundable before work starts, minus costs already incurred.
- Management ends on 30 days' notice with no exit fee.
Sales commission
Commission is earned at settlement. If a sale falls through or you withdraw before exchange, no commission is charged — so there's nothing to refund. Marketing costs are included in commission, so no separate marketing invoice ever lands unexpectedly.
Buyer's agent fees
The $2,000 engagement fee covers the brief, search setup and initial research — it's not refundable once work has begun. The $7,800 balance is only charged on successful purchase, so it never needs refunding.
Your rights under Australian Consumer Law
Nothing here limits your rights under the Australian Consumer Law — if a service isn't delivered with due care and skill, you're entitled to remedies including refund or re-supply. For the data side of cancellations (what we keep after you leave), see the privacy policy.
Related documents: Privacy policy · Cookie policy · Terms of use
Advisory and styling
Cancel a strategy session with 48+ hours' notice for a full refund; inside 48 hours we keep $150 for the prep already done. Styling packages are refundable until install is booked — after furniture is reserved we deduct actual costs incurred (typically $400–$800) and return the rest.
Property management
Management ends on 30 days' written notice, no exit fee. Fees are only charged against rent actually collected — prepaid amounts (never normally taken) would be returned within 7 business days.
How refunds are processed
Refunds go back to the original payment method within 7 business days, with a written confirmation. If we owe you money and you're owed a dispute too, we pay the refund first and argue later — that's the order that matters.
Questions
Talk to us about this policy.
Refund requests go to accounts via brightfuturehomes@gmail.com or +61 2 6658 1934 — put 'refund' in the subject and include the invoice number if you have it.
Adults only. Our services involve legal contracts and are offered to people aged 18 and over.
Legal information